The Air hostess also known as cabin crew /Air steward plays an important role in the image of any airlines. They are the brand ambassador of airline. Air travel is an experience and the cabin crew deal with the passengers directly. Hence, the way they conduct themselves, their behaviour and their etiquettes directly impact the flying experience. Being an Air hostess is also about ensuring the safety of the aircraft by ensuring that passengers adhere to the security norms. Hence at NDC Institute the cabin crew students put through extensive training to ensure that they are well-prepared to handle their job responsibilities.